Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 23, 2023

With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. Contact the Delighted team for more details.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

CSAT.AI

APRIL 5, 2023

Customer Effort Score (CES) : This metric measures the perceived effort required by customers to get their issues resolved. Quality Management (QM): Monitoring, measuring, and improving the quality of interactions between customers and customer service representatives, and the overall customer service experience.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

SEPTEMBER 15, 2023

5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) This feature unveils trends, sentiments, and pain points in service delivery.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Also, you can add custom questions in all the surveys depending on your objective.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 14, 2023

5) ProProfs Survey Maker Versatile Survey Types Seamless Integration Extensive Templates Free sign up available Starts at $19 per month. 5) SurveySeparrow User-Friendly Surveys Seamless Integration Extensive Customization Both Contact their team 4.4 (5) 5) Doorbell.io Not just that.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

OCTOBER 10, 2023

Unavailability of Sending Custom Survey Links to Customers Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. Here’s a customer review on the limitation of sending custom survey links to customers: Source 2.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

Not only that but with SurveySensum you get the best customer support in just 2 hours (which resulted in 98% customer retention. And, it’s not just the product, a CX consultant comes along with it to make your CX a success. Users can send surveys via multiple channels like emails, WhatsApp surveys , messaging, etc.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

FEBRUARY 18, 2022

There are various text and sentiment analysis tools out there that can help you with it. Let’s take an example of SurveySensum’s Text and Sentiment Analysis tool. It analyzes all your open-ended feedback and gives you top trends and sentiments within a few minutes. Analyze your survey data with SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

SurveySensum

OCTOBER 17, 2023

The best part – this tool comes with a dedicated CX consultation to help you every step of the way. And has a lightning-fast customer support team Best Features The product is easy to use. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 1, 2021

An index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. Custom branding missing. Best features . GetFeedback.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. By carefully evaluating employee feedback tools, you can choose one that aligns with your organization’s needs, facilitating efficient collection and analysis of feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Take it on, act on it, and watch your business grow.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83