Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

FEBRUARY 6, 2018

Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. How to overcome those challenges?

CX 129

CX Customer Experience Education Machine Learning 129

SurveySensum

SEPTEMBER 12, 2023

The unsatisfied customers are encouraged to report issues or problems through in-app surveys or on platforms like Discord. To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Lumoa

OCTOBER 31, 2018

Aggressive action will be required for many organizations – business model changes, more extensive rigor on digital enablement, acute awareness of customer behaviour in the market and knowledge of ever changing impacts on organizations (i.e. data security, gig economy, AI, machine learning).” Three words: voice of customer.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Learn from the best.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

DECEMBER 30, 2020

Zendesk SDK for Unity (Support) lets you add seamless support experiences to your mobile games in just a few minutes. Get up and running quickly and provide in-game support or enable in-game self-service with a branded support experience. Trigger a Wootric email or SMS survey when a ticket closes in Zendesk using webhooks.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65