Zendesk

NOVEMBER 30, 2022

No one likes to lose customers. And for many businesses that made the shift to operating online during the pandemic, it’s been a challenge to connect with customers on a personal level. Fortunately, there’s a wide range of digital platforms that can help you understand your customers in a deeper and more meaningful way.

Net Promoter Score 52

Net Promoter Score Social Media AI Customer Loyalty 52

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Many of them have never stayed at a hotel recognized for its exceptional service.

Hospitality 149

Hospitality Hospitality Retail Engineering 149

Beyond Philosophy

JANUARY 23, 2019

Your customers are people and people’s behavior is complicated, especially as customers. Many psychological theories exist to help explain why people do what they do, and when those theories apply to how people behave as customers, they are called Behavioral Economics. He says they are the four basic summaries of human behavior.

CX 144

CX Start-ups Customer Experience 144

Comm100

OCTOBER 27, 2016

Customer satisfaction is dependent upon knowing your customers’ needs and expectations. But your ability to meet, and even exceed customer expectations is often dependent upon what customers think their experience should look like. Understanding Your Customer’s Expectations. The Customer’s past experience with you.

Customer Expectations 64

Customer Expectations Social Media Customer Service Customer Loyalty 64

Zendesk

JANUARY 17, 2023

Leading retailers are now competing based on the quality of their customer service—and are building experiences that differentiate them in the market. Leading retailers are now competing based on the quality of their customer service—and are building experiences that differentiate them in the market. Shopping anytime, anywhere.

Retail 52

Retail Social Media Customer Experience Entertainment 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132