Zendesk

AUGUST 9, 2023

Virgin Pulse Virgin Pulse: self-service + good employee experience supports growth “If we had not implemented the self-service strategy, we would probably have had to increase our budget another 25-30 percent over what we spend today to handle the increased volumes.” Our core values are, ‘One team, one dream.’”

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Zendesk

NOVEMBER 16, 2022

This can be a particular challenge for companies historically viewed as a cost center, such as customer service. And when you offer customers omnichannel, conversational service, your CX agents can provide a personalized response—fast. Reduce costs while increasing customer satisfaction. Founded in the U.K.

Innovation 52

Innovation Omnichannel Retail CX 52

Zendesk

MAY 3, 2022

At this year’s Zendesk Relate , we are centering on our customers. Our global customer experience event only happens once a year. Our CEO, Mikkel Svane, and other Zendesk leaders will share the evolution of customer experience and reveal some exciting Zendesk product news and customer stories. What to expect.

Start-ups 98

Start-ups CX Technology Technology 98

CSAT.AI

APRIL 11, 2019

Virgin is a great example of this. The success of Virgin across so many platforms is a credit to this approach…and being worth $5 billion is a pretty good metric too. The success of Virgin across so many platforms is a credit to this approach…and being worth $5 billion is a pretty good metric too. Employees First.

Sentiment Analysis 52

Sentiment Analysis AI Customer Satisfaction Customer Experience 52

Beyond Philosophy

NOVEMBER 29, 2014

We believe it’s the right decision not only for our employees, but also for our customers. Last year I examined how the trend of offering deep discounts on merchandise moving from the traditional day after Thanksgiving to actual Thanksgiving was harming the Customers. The Customer Is Not Always Right.

Social Media 117

Social Media Retail Sports Gaming 117

CX Journey

OCTOBER 5, 2017

It's a broad question, but if you think you're going to become complacent about the customer experience - and think that's OK - then you might as well be complacent about your business, in general. But it got me thinking beyond metrics to the broader customer experience. What delights customers today may not delight tomorrow.

Innovation 51

Innovation NPS Customer Experience 51

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. “A Business Sense. True Definitions.

Non-Profits 69

Non-Profits Customer Experience Management Start-ups Gaming 69