Chip Bell

MAY 12, 2020

Their newest ad trumpets a powerful message, “Thank you for not riding Uber.” A shining example is Uber. ” I have been loyal to Uber from its early beginning.

Manufacturing 64

Manufacturing Hospitality Hospitality Customer Expectations 64

Chip Bell

APRIL 23, 2019

It is not just a collection of attractive retail displays, it tells the customer about the brand and what it represents. The lobby of the Ritz-Carlton hotel near me trumpets casual elegance and a refined ambiance from the centerpiece flowers to the giant rock fireplace to the warm greeting from the receptionist.

Entertainment 75

Entertainment Retail Innovation CX 75

Return Customer

MARCH 20, 2019

Professionals in the customer service industry know how complicated people can get—some are delightful, some are moody, some are grumpy, and so on. Of course, customer service ties both fields together, as providing a top-notch customer service experience is the key to acquiring and retaining new and existing customers.

Customer Service 72

Customer Service Social Media Start-ups Customer Expectations 72

Fonolo

APRIL 20, 2020

At the risk of blowing our own trumpet, we’ve been hammering on about the necessity of preparing to handle call spikes for years now. Most of your employees — especially your sales team — are probably very capable of handling a customer call with minimal training — so get them in to help. It could be a freak weather event.

Contact Center 136

Contact Center Gaming Social Media Start-ups 136

Chip Bell

MARCH 26, 2019

Since everything I see in the world is a likely metaphor for customer service, I could not go very far with “Mama just killed a man!” It is the clerk in the grocery store who reminds customers how excited she is about punching out in an hour. Encourage employees to trumpet their personalities, not your procedures.

Customer Service 40

Customer Service Innovation Customer Experience 40

Chip Bell

JULY 2, 2019

It made me think about customer service…especially, the frontline folks who deliver the experiences (“milk”) to customers. But, the concept—happy cows make tasty milk; happy employees make happy customers—is a solid one. And, a lot of writers trumpet treating employees like your most important customers.

Start-ups 58

Start-ups Customer Service Customer Experience Innovation 58

CX Journey

JULY 17, 2014

Is your company short-sighted when it comes to the customer? I''ve been using the phrase "short-sighted" a lot lately, and it got me thinking about how too many companies are short-sighted when it comes to customer experience management. Many of them still don''t think about customer experience, period. Start with a vision.

Customer Experience 70

Customer Experience Customer Experience Management Gaming Innovation 70