ECXO

AUGUST 9, 2023

This article was originally posted at [link]. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing, how do you stand out? In other words, how do you escape a parity trap? The differentiators many teams rely on aren’t differentiators at all.

Touchpoint 98

Touchpoint CX Innovation Start-ups 98

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ECXO

JULY 26, 2023

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding Article source: [link] In a recent article we talked about the widening gap in Europe in customer experience maturity. We thought it would be helpful to decode the strategies that CX leaders use to break away from the pack.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Execs In The Know

FEBRUARY 14, 2023

Customer experience (CX) leaders and professionals have especially taken notice, as there has never been a chatbot that is seemingly so smart and capable. So is there new hope on the horizon, despite the decade-long graveyard of broken chatbots and dashed automation and self-service promises? How massive?…

CX 52

CX AI Compliance Gaming 52

Qualtrics

FEBRUARY 26, 2019

To be a top company a data-driven mindset combined with a test and learn culture are practically requirements. Dun & Bradstreet has long been a top player providing commercial data, analytics, and insights for businesses. Growing up I really wanted to merge my love of writing and creativity with my love of math.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37