Customer Bliss

FEBRUARY 11, 2016

Knowing the corporate sandbox you’re involved in transforming. Attitude Shift Required for CX Transformation. The shifts in your leadership’s thinking and behavior will determine how well the five competencies can be embedded to transform your business. Unite the leadership team. Reward cross-silo collaboration.

CX Transformation 54

CX Transformation CX Engineering Voice of the Customer 54

Experience Investigators

JANUARY 30, 2024

About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect. Prior to starting her CX adventures, she spent 15 years in Product Development, designing laser printing devices. Patents for her work as an engineer. Manager of Contact Center Sales for Verizon Business.

CX 52

CX Government Manufacturing CX Transformation 52

Kerry Bodine

FEBRUARY 25, 2021

CX Transformation For Hearing Care by Smart Design in the USA. Immigration And Asylum Appeals by Engine in the UK. Transforming Workers’ Compensation Service Experiences: Moving From Fax To Future Proofed Services by the Workplace Safety And Insurance Board in Canada. The Finalists. Commercial Work.

Non-Profits 71

Non-Profits CX Transformation Government Engineering 71

Customer Bliss

MARCH 8, 2019

Mark’s B2B experience in technology and engineering have shown him that too many times, engineers and developers build products, only to be disappointed in the end when nobody uses them in the way it was intended. Shift the Mindset of Your Operational Approach.

B2B 55

B2B B2C Engineering CX Transformation 55

Customer Bliss

DECEMBER 14, 2018

She explains that Microsoft’s culture looks different in every country, which is another factor to consider when implementing a CX transformation. This is especially important for those who come to the table trying to influence engineering to create a specific product or feature functionality.

CX 48

CX CX Transformation Voice of the Customer Engineering 48

Customer Bliss

MARCH 28, 2018

Engineer solutions with the customer mind. Check out these previous posts with more advice from CX leaders featured on my podcast: 6 CCOs Share Lessons They’ve Learned During Their CX Journey , 7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey.

B2B 68

B2B CX Net Promoter Score Start-ups 68

Lumoa

MAY 21, 2018

source ) No wonder, customer experience is the engine of growth in 2018. I'm already leading customer experience transformation!" Beware, whilst 72% of CEOs consider themselves in charge of leading customer experience transformation initiatives, only 27% of their colleagues believe this is the case ( source ).

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130