Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

JANUARY 15, 2024

Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Ameyo Callversations

OCTOBER 22, 2021

Delivering exceptional personalized experiences with Conversational AI is the need of an hour to offer and build more intelligent CX. When establishing a conversational AI application, it becomes important to integrate the personalization, context, and relevance in the interaction between humans and bots/computers to ensure better CX.

AI 98

AI CX Artificial Intelligence Touchpoint 98

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s. Because this advice is super-rare.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

DMG Consulting

NOVEMBER 1, 2022

To achieve this essential corporate objective, they require a company-wide KM solution that enables them to provide consistent answers and information in all channels and touchpoints. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. loaded and keeping it current. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa is also the first CX platform to integrate with GPT. When using a CX platform, one still needs to sift through the feedback and check the content.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Shep Hyken

JULY 1, 2022

Post the decision phase, the traveler has multiple touchpoints that lead to the actual travel. While there is no one-size-fits-all solution for this problem, machine learning (ML) offers a promising way forward. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel.

E-commerce 69

E-commerce Social Media ML Touchpoint 69