Callminer

NOVEMBER 14, 2017

Net Promoter Scores are touted as valuable tools for customer satisfaction and improving experience. But relying on this data alone fails to paint the full picture that today’s contact centers need.

Net Promoter Score 254

Net Promoter Score Scorecard NPS Contact Center 254

ECXO

APRIL 2, 2023

The concept of Customer Experience (CX) started well before the Digital Age going back to the development of market research and consumer theories before the Second World War. The advent of call centers followed by the emergence of enterprise feedback management systems heralded the age of CX.

Close the Loop 127

Close the Loop CX Net Promoter Score Sentiment Analysis 127

Lumoa

JANUARY 31, 2023

Recommended reading: Business value and ROI of customer experience: the step-by-step guide How to justify a CX program to your CEO Voice of the customer: where to start? Many businesses are participating in the customer experience race: “whose cx is the latest and the greatest”. Why did we choose NPS? Cross-organizational silos.

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Fonolo

SEPTEMBER 21, 2023

We’re hoping that CX leaders realize the key to outstanding service is ensuring their employees are happy. CX leaders are finally realizing the key to outstanding service is happy employees. Net Promoter Score (NPS ) Net promoter score is an ingenious way of measuring how customers feel.

Net Promoter Score 87

Net Promoter Score Contact Center Scorecard Construction 87

ECXO

APRIL 2, 2023

The concept of Customer Experience (CX) started well before the Digital Age going back to the development of market research and consumer theories before the Second World War. The advent of call centers followed by the emergence of enterprise feedback management systems heralded the age of CX.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Customer Bliss

MARCH 15, 2019

Create A 90-Day Plan For What You Want Your CX to Look Like. Chelsie explains that when she first stepped into the role , she created a 90-day plan, thinking through what she wanted the CX to look like in the end. Chelsie noticed that they didn’t have a lot of customer survey data and had no NPS.

Scorecard 64

Scorecard NPS Customer Journey Map CX 64

Lumoa

FEBRUARY 6, 2018

If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials.

CX 129

CX Customer Experience Education Machine Learning 129