Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment. The organizations that can’t hold onto their best people are seeing it negatively impact the CX.

Customer Experience 125

Customer Experience AI Outlook CX 125

DMG Consulting

SEPTEMBER 7, 2023

Workforce Management for the 21st Century: Helping Deliver a Great CX View this article on the publisher’s website. The needs of 21st-century contact centers are different from prior generations, and WFM vendors are modernizing their applications to give enterprises the necessary functionality to deliver a great CX.

CX 48

CX Contact Center Real Estate AI 48

Zendesk

JANUARY 18, 2022

As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. Invest in CX to grow your bottom line and secure leadership backing. Now is the time to make CX a priority. What does it mean to offer great customer service?

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Brands must be smarter about using the data they have to create better CX—or risk losing their customers entirely. Offer omnichannel customer support Shoppers want to shop on their own terms.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Customer expectations are constantly changing, and keeping on par with it to meet your customer needs can help you enhance your business’s CX.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach. Get end-to-end CX consultation from top CX experts to get started!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. IVAs Are Good for Agents and CX. Market Outlook for IVAs. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48