Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers.

Predictive Analytics 40

Predictive Analytics Voice of the Customer CX 40

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers.

Predictive Analytics 40

Predictive Analytics Voice of the Customer CX 40

DMG Consulting

APRIL 11, 2022

Answer: While surveying solutions have traditionally been utilized to collect, analyze and share solicited feedback regarding products, services and brand perception from customers and prospects, these applications can also capture and measure employee satisfaction.

VOE 48

VOE Artificial Intelligence Predictive Analytics VOC 48

Confirmit

DECEMBER 14, 2016

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. Voice of the Customer Webinars. We need to drive viral, transformational change.

Predictive Analytics 40

Predictive Analytics CX Structured Data VOC 40

Confirmit

AUGUST 15, 2018

In this month’s installment of our Best Practices Series, you will find a primer on the power of advanced and predictive analytics to prove the why and how behind the data. CX Analytics represents an often misunderstood, rarely optimized discipline, but it does hold the key to a truly holistic view of your customers.

Predictive Analytics 40

Predictive Analytics Customer Experience Voice of the Customer CX 40

Confirmit

NOVEMBER 20, 2018

Our own Chris Brown, Senior Director of CX Consulting was there to share his view on the role of AI in enhancing the customer experience. Chris noted that while at the outset, most CX programs have a simple premise, things very quickly become incredibly complicated. Voice of the Customer Company Best Practices.

AI 40

AI Text Analytics Predictive Analytics NPS 40

Confirmit

JANUARY 8, 2018

It’s true in the world of Customer Experience too. From chatbots to predictive analytics to turning trillions of data points into a silver bullet that sends profits through the roof, the average CX professional won’t be able to move for automated wonders taking place all around them. I don’t think so.

AI 40

AI Artificial Intelligence Predictive Analytics Gaming 40

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

JANUARY 14, 2015

Multiple Influencers : If different groups 2 in the customer company have different perspectives, how well are they understood and accommodated – not only by the account team per se, but also by other functional areas in the supplier company who could help if they were better informed? Calculation of customer lifetime value.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Beyond Philosophy

MAY 12, 2021

Moreover, predictive analytics should take into account customers’ motivators to predict what customers are doing accurately. Porte says 88 percent of respondents invested in cloud-based customer engagement solutions for workforce management, compliance, security, and fraud solutions.

Customer Expectations 88

Customer Expectations AI Machine Learning Technology 88

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. There are many ways AI is offering faster and more efficient ways to understand customer feedback and deliver better experiences.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. So it’s kind of an untraditional model, but there are all kinds of ways you can pivot analytics and research. Learn how to build a world-class CX program.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37