CX Accelerator
FEBRUARY 12, 2018
If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. To be able to know and understand what customers want, companies must listen to their customers. That’s why companies are implementing some type of voice of the customer (VoC) program.
Lumoa
OCTOBER 31, 2021
The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
OCTOBER 9, 2018
Breaking free from survey mentality with unstructured customer feedback. It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with survey process. The CX Magic Button – My favorite technique involves a USB webkey and an ultra-simple feedback form.
Confirmit
JANUARY 31, 2020
The sheer scale and diversity of unstructured data sources is daunting. They are critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or service issues. Voice of the Customer Videos. Ignoring them is not an option. GSK, LexisNexis, Mars Inc.,
Fonolo
NOVEMBER 17, 2020
Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. Shep Hyken , CS & CX Expert, Keynote Speaker, and NYT Bestselling Author at hyken.com. Voice of the Customer (VOC).
Execs In The Know
DECEMBER 6, 2021
Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants.
Execs In The Know
DECEMBER 6, 2021
Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants.
Expert insights. Personalized for you.
140 
Let's personalize your content