Kerry Bodine

JUNE 4, 2015

I’m at the at the Total CX Leaders conference and just attended an excellent seminar from Max Luthy, Director of Trends & Insights at Trendwatching.com. Max presented six trends that can help you frame your CX innovation efforts: Dynamic pricing. Constitution.

Customer Experience 70

Customer Experience Manufacturing Innovation Touchpoint 70

Customer Bliss

SEPTEMBER 19, 2017

Libby earned her BS from Castleton University in Vermont. But in the early stages of a company committing to CX, that’s not always clear to the pre-existing stakeholders. It moved the CX journey map process outside of just the CX silo. Losing customers in a period of growth. What did she try to do each year?

Customer Journey Map 39

Customer Journey Map Customer Acquisition Sales CX 39

Zendesk

NOVEMBER 17, 2022

If your CX team isn’t leveraging customer data to create more personalized conversations, they’re missing out on an opportunity. When companies provide exceptional CX, it can be an engine for growth. Build better customer solutions with new CX tools. This is an ideal time to review your company’s brand strategy.

Engineering 97

Engineering Manufacturing Social Media Omnichannel 97

Zendesk

APRIL 2, 2021

Bring all your data together for better CX. Spartan Race started in Vermont with a single race, and has grown into a world-renowned lifestyle brand. Creating great CX takes the right tools. Zendesk makes it easier to track, prioritize, and respond to customers with one unified agent workspace. Ittai Savran, CEO of Olala Homes.

Innovation 52

Innovation CX Retail Start-ups 52