Sprinklr

OCTOBER 12, 2021

Delayed — Frequency of conversion data can take up to 24-48 hours in cases, delaying optimization and affecting ROI. Instead, through their existing Sprinklr care ecosystem , the brand was able to launch an entirely new commerce strategy that directed consumers to initiate private messages for beauty consultations and product discovery.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

Delayed — Frequency of conversion data can take up to 24-48 hours in cases, delaying optimization and affecting ROI. Instead, through their existing Sprinklr care ecosystem , the brand was able to launch an entirely new commerce strategy that directed consumers to initiate private messages for beauty consultations and product discovery.

CXM 65

CXM Social Media Social Listening Retail 65

Sprinklr

OCTOBER 15, 2021

We were recognized this year for Sprinklr Conversational Commerce , our new chat-based engagement feature that uses AI to guide customers from intent to purchase — by helping them with product selection and evaluation. With Sprinklr Conversational Commerce, each customer conversation is analyzed in real time.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

SEPTEMBER 6, 2023

Increasing web engagment and conversions is still the main use case in B2B. Omnichannel leaders are using the same bot, deployed across all channels, that have access to a centralised database to serve customers, drive leads and conversions. Take Salesforce Commerce Cloud , for example. But, here’s the thing.

Omnichannel 52

Omnichannel B2B Technology Technology 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. According to him encouraging customer conversation across the organization can help uncover key insights. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ECXO

DECEMBER 20, 2023

Look for a solution that provides B2B lead prediction and account scoring, and surfaces customer churn and conversion predictions. Real-time lead scoring Using AI and machine learning, a CDP can identify leads are most likely to convert, those who need more nurturing and those who are likely to churn.

Customer Experience 52

Customer Experience B2B AI Machine Learning 52