Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Inventory management: Improve inventory management by identifying product availability issues, popularity of sales channels, etc.

CXM 111

CXM Manufacturing Social Media Social Listening 111

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Who benefits from using a social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Callminer

FEBRUARY 23, 2021

Apart from achieving better flexibility in terms of customer service delivery, many call centers are finding themselves confronted with the details of doing business as new working models force management to reexamine the numbers and bolster bottom lines. People are seeking support on social media more than ever.

Technology 376

Technology Technology E-commerce Contact Center 376

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. When insight becomes action, value is created.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. You can keep track of product mentions, influencer endorsements, hashtags, keywords, and more across social media.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

ECXO

SEPTEMBER 6, 2023

At the last count, there were 10 channels, including websites, apps, B2B marketplaces and social media, as well as relatively newer touchpoints like smart devices, augmented reality / virtual reality and IoT. Leaders offer customers the same consumer-like experiences that they see in their personal lives – anywhere, everywhere.

Omnichannel 52

Omnichannel B2B Technology Technology 52