Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Protect your brand’s reputation. What are the goals for your social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Intercom, Inc.

SEPTEMBER 15, 2021

” “If everybody comes into this category, they have to play by your rules because you’ve managed to get the rules out there” And we started getting together, the four of us for, these two or three day stretches at Chris’s magnificent house in Santa Cruz, California. I think it’s right.

Sports 205

Sports Start-ups CXM Innovation 205

SurveySensum

JULY 11, 2023

This will also strengthen your brand’s reputation, foster customer loyalty, and can build long-term business success. Positive Word-of-Mouth and Brand Reputation Remember how you talked about that awesome McDonald’s experience with your friends? So, offer easy-to-use and convenient products and services.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Sprinklr

OCTOBER 14, 2021

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. When insight becomes action, value is created.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

Callminer

FEBRUARY 23, 2021

Apart from achieving better flexibility in terms of customer service delivery, many call centers are finding themselves confronted with the details of doing business as new working models force management to reexamine the numbers and bolster bottom lines. People are seeking support on social media more than ever.

Technology 376

Technology Technology E-commerce Contact Center 376

Sprinklr

OCTOBER 13, 2021

Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Protect your brand reputation. ” – Jeff Platt, CEO of Skyzone. Monitor your competitors.

Social Media 101

Social Media CXM Social Listening Compliance 101