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Build Your Perfect CRM: 8 Capabilities and Functions Your CRM Needs to Have

SugarCRM

Advanced sales forecasting capabilities, ideally powered by AI and ML, are essential to help you identify potential risks and opportunities. In the long run, they facilitate data-driven decision-making processes. Predictive analytics features are not only relevant to Sales.

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Intelligent automation (IA) benefits, components, and examples

Zendesk

Using data, AI continuously learns, making it a powerful tool for problem-solving. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires. For example, making decisions, understanding context, and personalizing responses.