Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. The term "big data" refers to datasets that contain more variety, arrive in increasing volumes and with greater velocity ( the three V’s of Big Data ). It involves more in-depth data mining and correlations.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

ClearAction

JANUARY 14, 2015

In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Promoting engagement of employees and customers alike, in accordance with the above.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97