Intercom, Inc.

MAY 6, 2019

Do you recall the first time you participated in a group message in WhatsApp and you suddenly realized this was nigh-on impossible to achieve in your phone’s native SMS app? For instance, there is a common example of an “aha” moment that most people can identify with. But what’s right for the majority isn’t right for everyone.

Start-ups 196

Start-ups Engineering 196

Zendesk

JULY 30, 2021

Droz Messaging (Support) is an app that allows proactive messages and campaigns through WhatsApp and SMS. Command E (Support) instantly finds docs, open records, launch apps, message contacts, join meetings, and more. By watching your visitors’ session replays, you will be able to recreate issues they encountered.

E-commerce 52

E-commerce Construction Sales Government 52

Intercom, Inc.

MARCH 29, 2022

Incremental tool creep has meant that your help docs, your help desk, your chatbots, your proactive support messages can all be spread across a dozen different disparate tools”. Our old onboarding campaign tried to address this problem with a simple set of messages sent to educate customers and give them pointers to get started.

Start-ups 118

Start-ups Innovation Sales NPS 118