Uniphore

JUNE 10, 2021

14 CX Leaders Show You How to Harmonize Silos and Elevate CX With Contact Center Automation. Did you know: 56 percent of agents reported planning to quit in the future? Did you know: 56 percent of agents reported planning to quit in the future? Download eBook. And there’s no going back. 13% High Call Volume.

Contact Center 246

Contact Center Outlook Gaming Education 246

Kerry Bodine

JANUARY 11, 2017

actually describes our consulting services (imagine that), and provides access to resources like eBooks and templates. Stay tuned to my Twitter feed or our blog for future announcements. So check out our two new guides that help you find the perfect workshop venue and gather all the materials you’ll need. More workshops!

Outlook 0

Outlook Customer Journey Map CX 0

Comm100

APRIL 27, 2020

Recommended for you: 4 Ways to Get Rid of Painful CX Silos. The preferred channel is usually the one the customer reaches out on first, but you can ask them, store this information in your CRM, and use it for future routing. And the secret tool behind all of this is omnichannel routing. Customer journey.

Omnichannel 59

Omnichannel CRM Customer-Centric Organization Social Media 59

1 to 1

DECEMBER 13, 2021

Are we keeping our CX vows to customers and employees? Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Renewing your CX vows begins with the basics.

CX 26

CX Customer Journey Map Customer Retention VOC 26

Qualtrics

DECEMBER 3, 2021

Read our analysis and tips on balancing labor shortage with great CX. Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Workers are actively seeking new roles. The COVID-19 pandemic.

Customer Experience 49

Customer Experience Hospitality Hospitality Non-Profits 49

SugarCRM

JANUARY 21, 2020

Sugar has officially become a customer experience company—the go-to resource for businesses that want to create customers for life with the world’s first no-touch, time-aware CX platform. In part one of our three-part CX success series, Sugar specialists explain the difference No-Touch Information Management can make.

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

Comm100

JANUARY 25, 2018

Such information will allow you to find out more about your employees and guide you on how to best serve them to make them comfortable at work. It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy businesses and shareholders. 21% higher productivity.

Customer Satisfaction 41

Customer Satisfaction Non-Profits Contact Center Start-ups 41