Logicalware

JUNE 16, 2023

ChatGPT has taken the world by storm since its launch in November 2022. A quick search for ‘ChatGPT’ on Google yields approximately 775,000,000 results, surpassing ‘Bitcoin’ with its respective 555,000,000. Additionally, ChatGPT has set a historical record for having the fastest-growing user base. Now, the question arises: how can businesses harness the power of ChatGPT to enhance their customer service?

Customer Service 52

Customer Service Artificial Intelligence AI Customer Satisfaction 52

Knowmax

JUNE 16, 2023

Check the google drive vs. knowledge management comparison & understand why the km platform is the best google drive alternative.

CX 52

CX 52

Customer Think

JUNE 16, 2023

The new tool helps to gather insights analyze surveys, customer responses and provides actionable recommendations

AI 52

AI 52

Uplifting Service

JUNE 16, 2023

[link] How to delight your customers every time they interact with your business. Organizations looking to level up their service often make this mistake: They focus first on their internal processes, operating procedures, and team behaviors. The problem? None of that can tell you what’s most important when it comes to service — how your customer experiences the service you provide.

Customer Expectations 40

Customer Expectations Start-ups Customer Experience Customer Service 40

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zonka Feedback

JUNE 16, 2023

Want to measure Net Promoter Score in your SaaS products & distinguish your promoters from passives and detractors? Check out this blog to learn the best way to measure NPS in SaaS products. In 2018, Hootsuite launched a major update to its platform, which included new features and a more intuitive user interface. Despite the positive response to the update, Hootsuite received a negative NPS score of -2 in a survey conducted by G2 Crowd.

NPS 40

NPS Net Promoter Score Customer Feedback 40