Callminer
AUGUST 14, 2023
Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.
Adrian Swinscoe
AUGUST 14, 2023
I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and […] The post When it comes to customer experience transformation, technology isn’t the problem first appeared on Adrian Swinscoe.
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Doing CX Right
AUGUST 14, 2023
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond The post Achieving Customer Experience Goals: Blending People, Tech & Metrics appeared first on Doing CX Right.
DMG Consulting
AUGUST 14, 2023
Donna Fluss talks about evolving to meet today’s WFM needs The world has changed. We need to approach WFM with a different lens amid these changes and the ones that will continue to evolve the contact center and the solutions that make it run. The post Donna Fluss talks about evolving to meet today’s WFM needs appeared first on DMG Consulting.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
SurveySensum
AUGUST 14, 2023
A week into getting my new smartphone, I got a call from customer support checking in on my experience. I couldn’t help but express my excitement and satisfaction with the phone’s sleek design and amazing camera. In the midst of our conversation, I recalled the phone cover I had left behind in my cart due to its high price. Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on!
CallCare
AUGUST 14, 2023
It’s safe to say that artificial intelligence (AI) is changing the way businesses approach customer services. Thanks to recent technological advances, it’s never been easier for brands to enhance their overall customer experience without having to better train staff or increase recruitment. One such advancement in customer service technology is AI live chat.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 14, 2023
Expands platform to meet customer demand for tech consolidation and revenue acceleration
Intercom
AUGUST 14, 2023
You satisfy your customers, but can you satisfy our curiosity? With Kinga Superson, Customer Support Team Lead at Growbots. Please tell us a little bit about your company and what you do there. Growbots is a sales automation platform that helps companies generate leads and automate their outbound sales process. It uses AI technology to identify and reach out to potential customers, increasing sales efficiency and productivity.
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