Callminer
JULY 7, 2023
CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.
Customer Think
JULY 7, 2023
Is customer experience maturity the priority in your Chief Customer Officer Playbook? In all team sports, maturity is paramount. In rowing or crew, for example, immaturity means lack of synchronization. The lowest common denominator spells the team’s success. In fact, lack of synchronization is at the heart of any sports team’s maturity and success.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators
JULY 7, 2023
How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?
Customer Think
JULY 7, 2023
Sow seeds in the community While there are many profitable business ideas and avenues to successful business growth that get greater attention, a too-often overlooked approach is that of focused community engagement.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Doing CX Right
JULY 7, 2023
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.
Customer Think
JULY 7, 2023
In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These approaches enable organizations to gain valuable insights, enhance their products/services, and deliver the exceptional experiences our customers have come to expect.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JULY 7, 2023
The key to successful customer engagement is providing your customers with an incentive to remain loyal to your brand. A loyalty program is a perfect way to do this, as it encourages customers to keep coming back and make purchases from you in order to earn rewards.
Experience Investigators
JULY 7, 2023
In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX? Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover: 4 of the most common objections you’re likely to face when pitching new CX initiatives A step-by-step approach to address these objection
Customer Think
JULY 7, 2023
A highly anticipated event for both consumers and sellers on the platform, Amazon Prime Day is like Christmas in July (the 11th to be precise!) with members clamoring to snag the best deals. And while Amazon owns this day in the e-commerce space, it also provides opportunities for their third-party vendors to thrive.
SurveySensum
JULY 7, 2023
Emma wants to buy a microwave as she’s recently moved to a new place. While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. She found two options she liked but couldn’t decide on, so she saved them to her wishlist. To Emma’s surprise, Croma later emailed her with a personalized discount.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
JULY 7, 2023
For years, digital marketers were caught in a market dominated by Facebook and Google. These walled gardens, which are online environments where user access to network-based services and content are controlled in order to keep them engaged, were appealing because they provided a level of targeting and measurement unseen in the history of marketing.
SurveySensum
JULY 7, 2023
Emma wants to buy a microwave as she’s recently moved to a new place. While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. She found two options she liked but couldn’t decide on, so she saved them to her wishlist. To Emma’s surprise, Croma later emailed her with a personalized discount.
Customer Think
JULY 7, 2023
“What do you want?” is one of the most popular questions people all around the world ask one another. Dinner plans, the choice of profession, what book to read for the future month, and so on.
Zendesk
JULY 7, 2023
Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JULY 7, 2023
Many firms depend on scheduling and dispatching operations, but they can also be a risk factor. There are many things that might cause operations to be disrupted, which can result in lost revenue and disgruntled clients, from missed appointments to automobile breakdowns.
Zendesk
JULY 7, 2023
It’s time to give your ticketing system a facelift. This guide takes a deeper look at Zendesk’s adaptable Agent Workspace, which is the interface customer service agents use to manage customer conversations across all channels. Customer service software cannot be a one-size-fits-all solution, and Agent Workspace allows businesses to customize their agent-facing interface to their own specific needs.
Customer Think
JULY 7, 2023
Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union serving the world’s leading technology-oriented companies and their employees. I met Mike.
Zonka Feedback
JULY 7, 2023
Using Intercom and looking for NPS Survey Tool to measure your Customer Loyalty? Here's a list of top NPS Tools for Intercom you can use. The cloud-based technology company Slack has capitalized on the pent-up demand for a workplace communications tool and has become the tech darling of Silicon Valley. But do you know how? Customer loyalty!
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zonka Feedback
JULY 7, 2023
Check out the four key customer satisfaction metrics that every business must track and measure to delight their customers.
Expert insights. Personalized for you.
344 
Let's personalize your content