Zendesk

JUNE 27, 2023

Many businesses rely on Zendesk to manage their customer conversations and create satisfying service experiences. Unfortunately, those experiences can get quite complicated the moment you leave the Zendesk application. That’s because businesses rely on numerous SaaS applications to keep operations running smoothly, and those applications don’t always play well together despite most being built on a common cloud service, Amazon Web Services (AWS).

Technology 98

Technology Technology Customer Experience 98

Steven Van Belleghem

JUNE 27, 2023

It’s complicated First of all, the health sector is pretty notorious for its lack of empathy. Stephen Trzeciak and Anthony Mazzarelli, two physician scientists have even been talking about a compassion crisis in healthcare. In fact, 71% of respondents of a 2019 study said they experienced a lack of compassion when speaking with a medical professional, and 73% said they always or often feel rushed by their doctor.

CX 67

CX Healthcare AI Construction 67

Comm100

JUNE 27, 2023

Higher education institutions are grappling with a significant mental health crisis among their student population. During the 2020–2021 school year, over 60% of college students met the criteria for at least one mental health problem. Similarly, another national survey found that almost three quarters of students reported moderate or severe psychological distress.

Education 52

Education Technology Technology AI 52

Experience Investigators

JUNE 27, 2023

❔"Many times, we will get feedback from our customers about a pain point. We'll map their journey, identify opportunities for improvement and even implement changes. But then what?"❔When making changes to better the customer experience, we want to make sure they are actually working for our custo.

Customer Experience 52

Customer Experience 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zonka Feedback

JUNE 27, 2023

Are you looking for the best way to collect real-time feedback from your website visitors and product users? Look no further than Feedback Widgets. Learn how to efficiently capture valuable insights with this powerful tool. With customer-centricity being paramount to any business, there is an immense need to recognize the importance of efficient feedback collection methods.

Customer Experience 52

Customer Experience 52

SugarCRM

JUNE 27, 2023

In times of economic downturn, companies face significant challenges in maintaining stable revenue streams and retaining customers. To mitigate these challenges, many businesses are turning to customer experience (CX) as a means of creating stability. While there is no way of avoiding economic downturns, one way you can get in front of the storm and make sure your business stands strong is by focusing on customer experience (CX).

CX 26

CX CRM Customer Satisfaction Customer Retention 26