C3Centricity

MAY 2, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. Therefore I thought it would be helpful to consider both the advantages and disadvantages of a customer-first plan. Advantages of a Customer-First Strategy If you regularly read my posts, you will know that I’m passionate about companies adopting and improving their cust

Customer Satisfaction 90

Customer Satisfaction Customer Loyalty Sales Customer Service 90

Customer Think

MAY 2, 2023

An arms race is raging in the AI industry — every organization is frantically investing in or investigating how the large language models (LLMs) that powers Generative AI can be applied to the enterprise. Generative AI will be on every organization’s digital transformation roadmap.

AI 95

AI Artificial Intelligence Technology Technology 95

RateMyService

MAY 2, 2023

Being nice and friendly can make all the difference At the heart of it, customer experience boils down to creating an emotional connection with your customers. By being nice, friendly, and genuinely caring about your customers, you can improve their experiences and build a loyal customer base. The importance of connection Creating a connection with your customers is crucial.

Customer Experience 52

Customer Experience Customer Satisfaction Customer Expectations CX 52

Customer Think

MAY 2, 2023

The outpouring of enthusiasm for ChatGPT, and the flurry of recent AI-related product announcements from tech companies indicate that generative artificial intelligence will soon play a much larger role in marketing. But the specific path forward for.

AI 86

AI Artificial Intelligence Technology Technology 86

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Lightico

MAY 2, 2023

Stipulation (Stip) Collection is Killing Your Auto Loan Business. As an auto lender, you’re always looking for ways to improve efficiencies, increase loan volume, and boost profitability. One area where many lenders struggle is in the collection of documents and stipulations. Manual document and stip collection is a time-consuming and often frustrating process for everyone involved.

Transportation 52

Transportation CRM Technology Technology 52

Customer Think

MAY 2, 2023

Forget 30-roll packages of toilet paper. For two days in mid-April, members of Costco Wholesale could buy a beautiful she shed (or he shed) at a discount of $7,000, and then have it shipped directly to them. Which raises the question: Wow, Costco, what’s Next?

Customer Loyalty 82

Customer Loyalty 82

Customer Think

MAY 2, 2023

In today’s hyper-competitive business landscape, understanding and meeting customer expectations has become crucial for success. Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. Discovering the voice of the customer (VoC) is an essential endeavor for businesses looking to stay ahead.

VOC 71

VOC Voice of the Customer Innovation Customer Expectations 71

CallCare

MAY 2, 2023

A call centre is the ultimate customer service environment. So, it’s critical that you’re able to measure and assess just how satisfied your customers really are. Anecdotal evidence from your teams on the front line can be useful, but it’s no substitute for insightful data. By looking at the right metrics (and filtering out the less important statistics) you can gauge a true picture of service levels.

Customer Satisfaction 52

Customer Satisfaction Customer Acquisition Customer Loyalty Customer Feedback 52

Customer Think

MAY 2, 2023

One of our podcast listeners has a pickle, which, for those unfamiliar with it, is our term for a business problem. Our listener did their research, which gave them projected sales that made them proceed with their product launch. However, the sales.

Sales 63

Sales 63

Experience Investigators

MAY 2, 2023

The post [Experience Action Podcast] Starbucks CEO in the Store [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

52

52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

MAY 2, 2023

Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you.

63

63

SugarCRM

MAY 2, 2023

We have progressively moved from linear customer journeys to more complex ones. Customers are evolving in terms of preferences and expectations. So, it’s safe to say that how customers discover products or services has moved from brick-and-mortar establishments to online means. This involves every operation online, from sales prospecting to third-party product reviews Recently, customers have more ways of interacting with businesses than they had decades ago, from the comfort of their homes.

Omnichannel 26

Omnichannel CX Customer Retention Touchpoint 26