Totango

FEBRUARY 22, 2021

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations. Are you ready to start changing your customer success game?

Gaming 62

Gaming Hospitality Hospitality Sports 62

Confirmit

FEBRUARY 22, 2021

Getting together in the process and remembering the best bits can be enjoyable and rewarding. Voice of the Customer Voice of the Employee Market Research Company Best Practices. Avoid working in silos: Entries can be submitted by organizations or individuals, but remember, collaboration is key. Head over to the?

Voice of the Employee 52

Voice of the Employee Voice of the Customer Start-ups CX 52

Advertiser: Vanilla Forums

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

Advertiser: Vanilla Forums

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will explain the challenges of managing feedback between product and customer success teams and share their best practices on: How product can partner with customer success to create a process that scales and works for everyone.

Customer Feedback

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This playbook features tips from industry leaders and outlines all the steps needed to create a best-in-class onboarding experience. A successful customer onboarding process improves efficiency, increases capacity and decreases churn.

Speaker: Keith Kmett, Principal CX Advisor at Medallia

This includes the key concepts, strategies, and best practices involved in CX orchestration. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!

CX

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

Join mobile expert Hannah Chaplin as she shares best practices and real examples to help improve your mobile apps with in-app guides. Mobile app best practices. In this webinar you will learn: What an In-App Guide is and why you should use them. Common mobile app mistakes to avoid.

Customer Loyalty

Advertiser: Vanilla Forums

Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Find best practices for using answers to find customers. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”.

CX

Speaker: Blackberry, OSS Consultants, & Revenera

Without establishing Software Composition Analysis best practices and the ability to produce a Software Bill of Materials, companies are most likely leaving a gaping hole in their software supply chain for bad actors to slip in and take advantage of vulnerabilities. Register today!

Technology

Speaker: Megan Burns, Founder and Principal of Experience Enterprises

You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing. Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work.

Customer Experience

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)

CX