MyCustomer Experience
JULY 3, 2023
Silos. They're the dreaded beasts lurking in the corners of many organizations, often seen as the primary enemy of a unified, cohesive. 3rd Jul 2023 By Chantel@brandlove.co.
Hodusoft
JULY 3, 2023
Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. When customers call your call center (or contact center), they need their issues and queries to be resolved as fast as possible.
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MyCustomer Experience
JULY 3, 2023
As the sun set on London's iconic River Thames, attendees of our 'Disrupt on the River' event found themselves not just on a boat, but at. 3rd Jul 2023 By Joe O'Brien Global Corporate Communications and PR.
Zonka Feedback
JULY 3, 2023
Integrate your NPS Tools with Front to view your Net Promoter Score in your team's shared inbox. Here are the top NPS Tools for Front for quick responses syncing, easy tracking, and faster resolution. Net Promoter Score (NPS) is a vital indicator of customer loyalty that provides insights into how likely your customers are to recommend your product, service, business, or brand.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Doing CX Right
JULY 3, 2023
Cindy Gallop, The "Michael Bay of Business" known for "Blowing Sh*t Up" joins Doing CX Right Podcast about how to create the next unicorn through innovative and disruptive CX strategies. The post Disruptive CX Strategies: Insights From A Woman Who Blows Sh*t Up! appeared first on Doing CX Right.
Zonka Feedback
JULY 3, 2023
Discover various types of popup surveys and the essential popup survey questions you should be asking your customers. When it comes to gathering customer feedback, there are various methods to choose from. However, it is crucial to have a way that lets you capture their feedback in the moment while they are exploring your product, app, or website.
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