Steven Van Belleghem

MARCH 14, 2023

In my last book, The Offer You Can’t Refuse, I described how companies ought to invest in three different axes – on top of offering a great product or service, obviously, which is a given – in order to be able to react in an appropriate manner to the new generation of customer expectations: Ultimate Convenience : this is the use of new technology in a smart way in order to make interfaces ever more automated, so that the customer needs to make no effort to do business with your

Customer Experience 144

Customer Experience Customer Expectations CX Technology 144

Intercom

MARCH 14, 2023

The arrival of OpenAI’s ChatGPT transformed everything – the huge implications for customer service were immediately obvious. We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. But the number one thing we were asked was “Can ChatGPT just answer my customer questions?

AI 126

AI Machine Learning Technology Technology 126

Fonolo

MARCH 14, 2023

We’ve all heard about the human touch and how important it is in the CX and call center spaces. Your customers want thoughtful and empathetic service, and that’s not something you can get from technology alone. Skilled agents are key to delivering a great customer experience, and agent retention is vital to a healthy contact center. Why do call centers struggle with retaining their agents?

Contact Center 95

Contact Center Artificial Intelligence AI Technology 95

Intercom

MARCH 14, 2023

The world of AI is moving fast, and here at Intercom, we’re helping set that pace. Today, we’re delighted to introduce Fin , our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology. Just a few weeks ago, we announced our first GPT-powered features in Intercom – a range of useful tools for customer service reps – and our customers have been really enjoying the extra efficiency these features deliver.

AI 99

AI Machine Learning Technology Technology 99

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

MyCustomer Experience

MARCH 14, 2023

Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector The new FCA Consumer Duty is intended to improve.

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TeamSupport

MARCH 14, 2023

Using TeamSupport's proprietary Customer Distress Index (CDI TM ) to predict customer dissatisfaction before it escalates TeamSupport's customer service software, Support , is the only customer support ticketing system that helps support teams focus on their customer at a company level. Built specifically for business to business (B2B) organizations, our customer support software empowers companies to focus on their customer health holistically - rather than merely focusing on ticket management:

Customer Satisfaction 52

Customer Satisfaction B2B Customer Loyalty Customer Service 52

ProProfs

MARCH 14, 2023

With a seismic shift in how we work, businesses worldwide have to confront a growing new problem — skills gaps. This breeds the need for skills gap analysis. Have you heard of the recent case where Boeing suffered significant financial losses due to production delays and quality issues with its new 787 Dreamliner aircraft? And the reason that contributed to these damages?

Artificial Intelligence 52

Artificial Intelligence Start-ups Technology Technology 52

Experience Investigators

MARCH 14, 2023

The post [Experience Action Podcast] WHY Align CX with Business Goals? [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

CX 52

CX 52

CX Network

MARCH 14, 2023

Discover advice from four CX experts on how to make digital customer experiences stand out against the competition

Omnichannel 57

Omnichannel CX Customer Experience 57

Customer Think

MARCH 14, 2023

Leading Customer Engagement Platform Introduces New Communications Platform to Expedite Conversations With Live Agents

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

MARCH 14, 2023

Expanded Verisk data solutions power personalization and drive decisions, improving marketing ROI

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