My favourite customer experience metaphor ever: The Oxpecker and the Rhino
Steven Van Belleghem
MARCH 14, 2023
Tue.Mar 14, 2023
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Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4
Intercom
MARCH 14, 2023
The arrival of OpenAI’s ChatGPT transformed everything – the huge implications for customer service were immediately obvious. We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains.
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5 Ways Finserv Firms Can Prepare for Consumer Duty
MyCustomer Experience
MARCH 14, 2023
Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector The new FCA Consumer Duty is intended to improve. 14th Mar 2023 By Simon Fraser
Conversation starter: A chat about our groundbreaking new AI chatbot
Intercom
MARCH 14, 2023
The world of AI is moving fast, and here at Intercom, we’re helping set that pace. Today, we’re delighted to introduce Fin , our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology.
5 Great Call Center Agent Retention Strategies
Fonolo
MARCH 14, 2023
We’ve all heard about the human touch and how important it is in the CX and call center spaces. Your customers want thoughtful and empathetic service, and that’s not something you can get from technology alone.
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Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
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[Experience Action Podcast] WHY Align CX with Business Goals? [wp-svg-icons icon="new-tab" wrap="i"]
Experience Investigators
MARCH 14, 2023
The post [Experience Action Podcast] WHY Align CX with Business Goals? [wp-svg-icons wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators. Align Organizational Vision & Goals Take Action
How to Conduct an Effective Skills Gap Analysis
ProProfs
MARCH 14, 2023
With a seismic shift in how we work, businesses worldwide have to confront a growing new problem — skills gaps. This breeds the need for skills gap analysis.
4 ways to craft a stand-out omnichannel experience
CX Network
MARCH 14, 2023
Discover advice from four CX experts on how to make digital customer experiences stand out against the competition
Factoreal Unveils Agent App to Help Businesses Streamline Customer Engagement through their WhatsApp Business or Website
Customer Think
MARCH 14, 2023
Leading Customer Engagement Platform Introduces New Communications Platform to Expedite Conversations With Live Agents News
Product Market Fit: A Lesson from Sephora’s Head of Product
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
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10 Best Typeform Alternatives & Competitors in 2023
ProProfs
MARCH 14, 2023
Online quizzes are an effective way to conduct business-related or educational exams, engage online audiences, and generate qualified leads. Typeform is a popular software option for creating online quizzes, with many top features.
Verisk Marketing Solutions Launches “Real-Time Decisions” Product Suite
Customer Think
MARCH 14, 2023
Expanded Verisk data solutions power personalization and drive decisions, improving marketing ROI News
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