The support leader’s guide to personal, efficient human support
CX Network
MAY 31, 2021
A look into using automation wisely within customer engagement strategies.
Mon.May 31, 2021
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How AI and Automation Can Boost a Sales Team
SugarCRM
MAY 31, 2021
Two of the most important factors in the ongoing digital transformation of the modern marketplace are artificial intelligence (AI) and automation. AI-powered tools and a vast range of automations have fundamentally changed the ways that entire businesses from every industry and market sector carry out everyday tasks, and it’s increasingly urgent for business leaders to adapt to these changes.
Live Chat KPIs are Essential – But How Can You Get Agents Onboard?
Comm100
MAY 31, 2021
While tracking and measuring live chat KPIs is essential, it’s not always so easy to get your agents to understand why this matters and to get them onboard with your targets. But it’s completely worth the effort. A decade-long study involving 100,000 teams found that increasing employee engagement can generate up to 18% more sales. Here are five top tips to help you get your agents engaged and onboard with your KPIs and lead your team on a journey to live chat excellence. 1.Set measurable and cl
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