Callminer

SEPTEMBER 6, 2021

Sales leaders need to evolve with technology. Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics.

Technology 182

Technology Technology Sales Gaming 182

Customer Think

SEPTEMBER 6, 2021

I had a recent experience with a prospective client. They are a large global (bricks and mortar to digital) retailer who told me that they needed to map their “end-to-end customer journey” They said they wanted a “deep understanding of the emotional experience” and “how they could improve this journey for existing customers and prospects”, […].

Touchpoint 138

Touchpoint Retail Customer Experience 138

Steven Van Belleghem

SEPTEMBER 6, 2021

How do you react when you have an opposing interests with your client? The first question I ask them is “how do you react when your own interest and that of your customer oppose each other”. This type of situation happens more often than you would care to think. Let me illustrate with an example: imagine a bank customer with a sleeping account which hasn’t been used for the last five years.

113

113

Customer Think

SEPTEMBER 6, 2021

With the appearance of presales-focused tools and products, presales managers and leadership now have the opportunity to track activities and establish metrics. But what should be tracked? What should be the measures? Contemplate the foll.

Sales 122

Sales 122

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Aquire

SEPTEMBER 6, 2021

An omnichannel contact center offers more than just customer communication — it’s a powerful tool for creating memorable customer experiences (CX) and strengthening brand loyalty. In fact, according to the Aberdeen Group, companies with well-defined omnichannel CX achieve a 91 percent higher year-over-year increase in customer retention rate compared to those without.

Contact Center 98

Contact Center Omnichannel Social Media Net Promoter Score 98

Bill Quiseng

SEPTEMBER 6, 2021

Some of you may know I am a stroke victim who is paralyzed on the right and have selective short term memory. Several days ago I did not order on Amazon two bottles of Phillips Milk of Magnesia. Despite no order, Amazon shipped the products. In short, I was very frustrated with the Amazon NO REPLY emails and subsequent customer service webpages requiring resetting passwords.

Customer Service 78

Customer Service 78

Bill Quiseng

SEPTEMBER 6, 2021

I am a stroke victim, paralyzed from the right side. Also I am having certain short-term memory lapses.I have had severe constipation. Because of that, I ordered a bottle of Phillips Milk of Magnesia from Amazon. I did not order two. Yet Amazon sent two bottles to me. According to the webpage, Amazon does not have a telephone customer service. Only a page on their website.

Customer Service 60

Customer Service 60

MyCustomer Experience

SEPTEMBER 6, 2021

XContracts for over 12 000 agents won Major HMRC project in the UK with Capita and Avoira Begin of activities in Spain and Italy Real-time. 6th Sep 2021. By Selha Karabulut Marketing Manager.

52

52

Shep Hyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. (Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients.

Customer Service 24

Customer Service Net Promoter Score Contact Center Retail 24

MyCustomer Experience

SEPTEMBER 6, 2021

HCOVID-19 has had a profound impact on many aspects of our lives and livelihoods. But even as the world charts its slow but sure course to. 6th Sep 2021. By Adam Leslie European Sales & Marketing Solutions.

Sales 52

Sales 52

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