Callminer

JULY 31, 2023

Hear from 34 call center experts about why call center quality assurance (QA) is crucial for businesses to focus on and how it can boost customer satisfaction.

Customer Satisfaction 182

Customer Satisfaction 182

TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

Social Media 97

Social Media Customer Satisfaction Innovation Customer Service 97

MattsenKumar

JULY 31, 2023

In the ever-changing financial technology (FinTech) world, companies must consistently improve their services and ensure customer satisfaction to succeed. Call quality monitoring is an essential component in accomplishing these goals. FinTech companies can facilitate customer satisfaction, mitigate compliance risks, and achieve success by constantly monitoring and enhancing the quality of their phone calls.

Compliance 52

Compliance Legal Construction Customer Satisfaction 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?

52

52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

MattsenKumar

JULY 31, 2023

The financial technology (FinTech) industry has developed rapidly in recent years, providing innovative and convenient solutions for customers. As the competition increases, it becomes increasingly essential for FinTech companies to deliver a customer-centric experience. A vital aspect of this experience is through call centers, where customers can receive support and have their queries answered.

Social Media 52

Social Media Customer Feedback Customer Satisfaction Customer Relationship Management 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. Understanding their needs, preferences, and concerns lays the foundation for successful product development. But how can you gather real-time, contextually relevant product feedback ?

52

52

MyCustomer Experience

JULY 31, 2023

Savoo has looked into available online data to predict the future of the UK’s high streets in the next 5-10 years, including using AI to.

AI 52

AI 52