The Customer Service Blog

APRIL 23, 2023

Did you know that the average UK household spends around £900 each year after being influenced by online reviews? But how many of them are actually genuine? A new report by the consumer group Which? suggests that Facebook is still being used by people arranging fake five-star product reviews. The report found 14 groups on Facebook that were centred around trading reviews for cash or free products - including earbuds, fitness watches and a solar-powered sprinkler.

Legal 52

Legal Government Technology Technology 52

Uplifting Service

APRIL 23, 2023

[link] Want to lead a service revolution in your organization? Start with the Six Levels of Service! The Six Levels of Service help you evaluate your organization’s service through the ONLY lens that matters – your customers. See, YOUR opinion of your service doesn’t really matter. The only opinion that matters is that of the people you serve. The Six Levels of Service helps you identify the gaps between how you’re serving NOW… and how your customers would prefer to be served.

Manufacturing 40

Manufacturing Sales Technology Technology 40