Customer Think
SEPTEMBER 16, 2023
As a CEO, the weight of the world rests on your shoulders. The pressure to generate growth, meet stakeholders’ expectations, and deliver outstanding results can be overwhelming. In the pursuit of success, effective strategy execution has become more critical than ever before.
Help Scout
SEPTEMBER 16, 2023
There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
SEPTEMBER 16, 2023
Building a strong company culture is critical for success in the fast-paced realm of startups. The life of startup leaders revolves around spending hours meeting with potential customers and investors. But as your business and employee base grow, don’t neglect to set time and energy aside to foster your startup culture.
Beyond Philosophy
SEPTEMBER 16, 2023
A podcast listener is in a pickle! Catherine wants to establish that her firm is known for low prices. However, she wants their reputation to avoid seeming cheap or low quality. Cheap and low quality is brand promise few firms want to make. However, many brands want to have a reputation for low prices and high quality. Unfortunately, this brand promise is challenging to get right.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
SEPTEMBER 16, 2023
I’ve been toying with an idea recently: Tell my clients to simply stop doing VoC. Yes, I realize that sounds kind of controversial. But as opposed to my usual way of doing things, that’s not why I suggest this. In fact, I’m only (partly) sort of kidding anyway. But here’s my reasoning: Brands sometimes spend [.
Customer Think
SEPTEMBER 16, 2023
Encouraging debate is often one of the best ways to sort out options and to plan the best plan path forward. Over the years I played with several key questions with my clients, keynote presentations, and workshops, as well as my three books1.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 16, 2023
As one of the titans in the sports industry, Nike deeply understands how to create an extraordinary customer experience to connect with its consumers on an exceptionally personal level.
Customer Think
SEPTEMBER 16, 2023
As the business landscape continues to evolve, small business owners, and salespeople find themselves facing critical decisions that can shape the future of their financial and business future Is raising your prices the right move? What types of investments should you be making in your business that will attract more customers and increase ROI?
Customer Think
SEPTEMBER 16, 2023
You need a reliable website to transform your online business idea into reality and achieve your goals. However, the lack of coding expertise may hold you back. Not to worry, though. Possessing an exceptional website that you can maintain and update is entirely feasible.
Customer Think
SEPTEMBER 16, 2023
Businesses have a responsibility to protect their customers’ data. And with the increasing amount of information being created, captured, copied, and consumed, customers are taking their data more seriously than ever before. Customer data is basically any information that you collect from those you do business with.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Expert insights. Personalized for you.
104 
Let's personalize your content