ProProfs
JUNE 14, 2013
'ProProfs Training Maker recently won the Academics’ Choice Smart Media Award 2013 for excellence in online education and training. The coveted award is an insignia of eminence, in providing quality education through mind building media and toys, granted by the Advisory Board of Academics’ Choice comprising of academicians from prestigious institutes such as Princeton and Harvard.
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JUNE 10, 2013
'Plato said knowledge is the food of the soul. For companies aiming to engage intelligently with their customers, knowledge is the appetizer, main course, and dessert. Without knowledge about their customers, companies can''t understand their needs, preferences, or buying histories and therefore are unable to deliver the most optimal service strategies as a result of that deficit.
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ProProfs
JUNE 19, 2013
'A while back we introduced the skip and go back feature , using which you can allow learners to skip a certain quiz question or go back to a previous one. Building on it we have released yet another feature – Optional Questions, which provides you greater flexibility while creating a quiz. With the new “Optional Questions” feature you can exercise greater control while creating quiz questions by either making all the questions optional or mandatory for learners to answer, dur
ProProfs
JUNE 12, 2013
'We are delighted that ProProfs Reviews have been pouring from all corners of the web. The recent one is from Get App – “the #1 independent Cloud Apps Marketplace that helps businesses to discover, compare, review and purchase the best B2B apps” We would like to share this awesome review of our online training software with you and would love it if you could share your ProProfs experience by commenting on the article.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ProProfs
JUNE 6, 2013
'We recently added a new feature which helps you provide valuable feedback to the essay answers of your students. Now, you can make a personalized comment to the essay answers of students, which helps them improve their understanding of a particular topic. Earlier we had introduced the essay grading feature, which allowed you to easily assign points to essay question types.
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JUNE 2, 2013
'Sometimes employees do stupid things that negatively affect the customer experience. And sometimes the leadership of those companies can flip a potential disaster into a positive public relations coup, gaining positive customer sentiment as a result. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
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JUNE 18, 2013
'Just as brands need consumers to purchase their goods and services to stay afloat in today''s competitive market, social networks would be nothing more than online ghost towns without the people who populate these pages with their thoughts and experiences. But, while social media offers consumers an outlet for their opinions, such channels also open up the opportunity to build relationships that exist beyond the company''s traditional offerings and cultivate the strong trust and loyalty behind
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JUNE 14, 2013
'Firms crave differentiation. But the truth is that even companies with dedicated time and budget for customer experience innovation focus most of their efforts on two things - whatever their competitors are doing and whatever the latest technology enables them to do. When companies blindly add shiny new features or trendy technologies to their mix of customer experiences, they''re innovating just for innovation''s sake.
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JUNE 27, 2013
'Way back in January I spoke at the Luxury FirstLook conference put on by Luxury Daily in New York (a terrific event, by the way). Several of the other speakers intrigued me. One, in particular, gave a speech that I immediately wanted to bring to attendees at our own Customer Experience Forum: John T. A. Vanderslice, the global head of luxury and lifestyle brands at Hilton (those brands being Waldorf Astoria and Conrad).
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JUNE 25, 2013
'Marketers and IT professionals constantly express their concern over Big Data, yet they neglect to realize that consumers are being bombarded by information, as well. From Facebook and Twitter, to email and text messages, the average human cannot seem to escape the ever-present flow of words and images. Whether we''re reading articles or watching YouTube videos, one bit of content usually trickles into another until we have distanced ourselves so far from our initial intent that we cannot even
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JUNE 20, 2013
'Social media has changed the way we communicate. It has also altered the way we get information from our peers rather than the more official channels. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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JUNE 18, 2013
'1to1 Media''s Tom Hoffman speaks with Larry Freed, President and CEO of ForeSee, about the company''s impetus for developing the Word of Mouth Index and the business benefits it can provide to companies that use it. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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JUNE 27, 2013
'Customers'' buying journeys have changed from the linear ones of the past. Instead, many customers are hopping from on channel to another while considering a purchase. In fact, it has become very common for a customer to start the buying journey online, researching a product or service and making a shortlist of companies he is interested in doing business with.
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JUNE 21, 2013
'When I talk to people at automotive companies, they''re always interested in what Audi is doing. In part, because Audi is Volkswagen Group''s (VW Group''s) main profit driver, contributing about 40 percent to VW Group earnings. And in part it''s because when you talk to Audi owners -- like John Vanderslice, global head of Hilton''s luxury and lifestyle brands -- you get an earful of how much they love the brand.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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JUNE 16, 2013
'I spent the past two days at the Corporate Social Media Summit in New York City, hearing from companies like Dunkin'' Donuts, Chobani, Adobe, General Mills and others about how they have built and continue to build their social media strategies. While every speaker provided insight on how to maximize each social channel- what made my heart skip a tweet was Adobe Director of Strategy Jeff Feldman''s concept that social doesn''t equal social networks.
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JUNE 4, 2013
'I recently came across an interview with Amazon Chairman and CEO Jeff Bezos, in which he was quoted this: "What''s dangerous is not to evolve.You have to have a willingness to fail. It''s not enough to just listen to customers; you have to invent on their behalf.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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JUNE 25, 2013
'1to1 Media''s Tom Hoffman speaks with Alan Trefler, the founder and CEO of Pegasystems about his forthcoming book entitled "Customerpocalypse" where Trefler describes an emerging generation of customers who want to control the conversation with companies and how the empowered customer poses a real threat to the future viability of many organizations.
1 to 1
JUNE 11, 2013
'--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Back towww.1to1media.com. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Register. Search. ); 1to1 Magazine.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
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JUNE 13, 2013
'--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Back towww.1to1media.com. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Register. Search. ); 1to1 Magazine.
1 to 1
JUNE 11, 2013
'--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Back towww.1to1media.com. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends. Emerging Business Tactics. Register. Search. ); 1to1 Magazine.
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JUNE 7, 2013
'Though many companies are product or service driven, customers remain at the heart of every operation. In most instances, consumers have numerous options when it comes to the companies they interact with, and in today''s increasingly competitive market, price no longer reigns as the deciding factor--customer service trumps all. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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