Help Scout
AUGUST 22, 2023
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Adrian Swinscoe
AUGUST 22, 2023
This is a guest post by Dana Bishop, VP of Experience Research Strategy at UserTesting. Over the last decade, the user experience (UX) industry has not […] The post From sole ambassadors, to the heart of business decisions: the UX evolution of the last decade first appeared on Adrian Swinscoe.
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Customer Think
AUGUST 22, 2023
The 2023 GigCX Report features the results of Limitless’ annual GigCX survey, with headline data taken from over 400 CX leaders from the U.S. and U.K., and over 600 GigCX Experts across 34 countries in six continents, including the U.S., U.K., Canada, Brazil, Australia, Indonesia, India, South Africa, France and Germany.
C3Centricity
AUGUST 21, 2023
Introduction: [Capture the reader’s attention by highlighting the importance of employee empowerment and engagement in driving organizational success. Explain how organizations that […] The post Empowering Employees for Success: Fostering a Culture of Empowerment and Engagement first appeared on c3centricity.
Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
Help Scout
AUGUST 22, 2023
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
The Customer Service Blog
AUGUST 19, 2023
The so-called ‘challenger bank’ Monzo has topped an official league table which charts whether customers would recommend their bank to family and friends. Its score of 80% was higher than all its rivals across the UK. The survey of 16,000 people placed Monzo first, Starling second, and First Direct third. Joint bottom of the table were Virgin Money and Royal Bank of Scotland (RBS) - both of which were recommended by only 48% of their customers in the survey.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Qmatic
AUGUST 22, 2023
Looking for a way to deliver better customer experiences? The solution is a lot closer than you think. In fact, it's already in your hands: smartphones.
Help Scout
AUGUST 22, 2023
This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.
Help Scout
AUGUST 22, 2023
Your contact us page is the first place customers go for answers on your website. See contact us page examples from top companies for ideas on how to design yours right.
Help Scout
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Help Scout
AUGUST 22, 2023
The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.
Help Scout
AUGUST 22, 2023
In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential.
Help Scout
AUGUST 22, 2023
Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.
Help Scout
AUGUST 22, 2023
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
Help Scout
AUGUST 22, 2023
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
Help Scout
AUGUST 22, 2023
The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers.
Help Scout
AUGUST 22, 2023
Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.
Help Scout
AUGUST 22, 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper
Help Scout
AUGUST 22, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Help Scout
AUGUST 22, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Help Scout
AUGUST 22, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Help Scout
AUGUST 22, 2023
We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.
Help Scout
AUGUST 22, 2023
Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it.
Help Scout
AUGUST 22, 2023
Brand communities are helping companies supercharge their customer service with insights into customer needs, expectations and desires.
Help Scout
AUGUST 22, 2023
Anna Brozek, operations director at Big Cartel, explains why her company tried and eventually ended the practice of all hands support.
Help Scout
AUGUST 22, 2023
Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive.
Speaker: Steve Pappas
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
Help Scout
AUGUST 22, 2023
Relationship marketing is customer marketing strategy that emphasizes retention, loyalty, satisfaction, and lifetime customer value.
Help Scout
AUGUST 22, 2023
Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.
Help Scout
AUGUST 22, 2023
Team building activities can often feel forced, but video is a surprisingly easy way to strengthen company culture and have fun.
Help Scout
AUGUST 22, 2023
The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.
Speaker: Donna Weber - Customer Onboarding Expert
Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.
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