Beyond Philosophy
DECEMBER 26, 2014
'This time of year always has me thinking about the next one. It could be because I am already scheduling into January, February and so on, making next year feel even closer than it already is. Thinking about the coming year, I see trends underway that predict interesting changes in Net Promoter Score (NPS), Customer Experience (CX), and mobile digital experience for 2015, and they might surprise you.
Customers That Stick
DECEMBER 22, 2014
'The holiday season is upon us, and we’d like to express our appreciation and gratitude for your engagement with CTS this past year! We thank you for being a part of the CTS community and for sharing your customer service experiences with us here on the blog, on social media, and through email. In the spirit of the holidays, the CTS blog will be taking a break until the new year.
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ProProfs
DECEMBER 21, 2014
'ProProfs Quiz Maker has launched its new quiz making interface , that enables users to create quizzes easily in minutes. It includes a set of powerful new features designed to give users greater flexibility and a delightful experience while creating quizzes. The upgraded version offers an interactive “drag and drop” interface, enterprise white label options and advanced learner-friendly navigation controls. ‘ I have just finished making my first quiz, and the result is an absolute stunner!
Customer Bliss
DECEMBER 23, 2014
'Actions indicate what a company values. Actions show how much the company considered the customer. Actions reflect back on the company — giving customers a glimpse of who they are as people. How you choose to correct something that goes wrong, how steadfast you are in delivering the goods, ensuring quality, and giving people what they need – these actions expose what you value.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Beyond Philosophy
DECEMBER 23, 2014
'Disappointment is also not welcome at any time but especially not at Christmas. How can marketers avoid creating a disappointed Customer? I read the BusinessInsider.com blog about “ The 16 Most Disappointing Places to Visit on Earth ,” which included places like Casablanca, Jamaica, and the Pyramids in Cairo. The article quotes travelers still smarting with the sting of disappointment from their unfulfilled vacation expectations.
CX Journey
DECEMBER 23, 2014
'Image courtesy of Bazzerio Are you telling stories to engage your audience? Over the weekend, I took my kids and my parents to the California Science Center in Los Angeles to see Pompeii: The Exhibition. Walking through the exhibit, you see that each artifact has a placard on/near it with details about what the item is. If you''d like, you can also use an audio device that allows you to hear more details about many of the items.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
1 to 1
DECEMBER 23, 2014
'In this age of hyper-connectivity and transparency, business leaders are increasingly recognizing the importance of contributing to their communities and to society. As organizational leaders examine the intersection of community and business, there''s clearly an opportunity to do right by humanity while strengthening the brand and deepening customer relationships.
Beyond Philosophy
DECEMBER 22, 2014
'Cooties, or as British would call it, “the dreaded lurgi”, rule your life when you are six and associated with a classmate with which you either are or aren’t friendly. Most of us know that there is no such thing as a cootie, or a lurgi. But when it comes to Customer Experience, Cooties are a real thing and they are affecting the decisions that your Customer’s make.
CX Journey
DECEMBER 26, 2014
'Image courtesy of nanagyei I originally wrote today''s post for Intradiem. It appeared on their blog on July 17, 2014. What is your company''s approach to change management? In a previous post , I wrote about the customer experience inflection point. I stated: There comes a time in every company’s history, present time, or future when it must change or adapt – or die.
1 to 1
DECEMBER 24, 2014
'Whenever ''My Grown-Up Christmas List'' comes on the radio, I cannot help but pause to hear (and judge) the given singer''s word choice, for there''s one line that irks me beyond belief. You see, while many artists, such as Kelly Clarkson, prefer to sing the all encompassing "and everyone would have a friend," others opt for the exclusionary "and every man would have a friend.
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1 to 1
DECEMBER 21, 2014
'There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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