Fonolo

MAY 23, 2023

Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. Real-Time Analytics Use advanced analytics tools to process and interpret data in real time, enabling dynamic personalization during customer interactions.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

Helpt

FEBRUARY 14, 2024

This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Aquire

SEPTEMBER 18, 2021

Then try to find the answer to these questions: What technology, people or processes do we need? Steve Jobs was an advocate of “beginning with the customer experience and working backward to the technology”. Practice social listening. Social media is where customers are usually the most honest and vocal.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Bill Quiseng

MAY 8, 2017

The year was 1987, a time when technology was advancing at a tremendous pace. New technologies are shaping the world around us, and small businesses have a tremendous opportunity to capitalize on these advancements. As the technological complexity of customer relationships evolve, so must our approaches to them. Enter 2017.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Customer Experience Social Media Conversations. Related articles: Customer Experience: A Lucrative Opportunity for Marketers.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98