ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Here are some education use cases : Provide students with access to information (e.g.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

Zendesk

AUGUST 2, 2021

Just like understanding benchmarks and working through practice tests will help you tackle an AP exam, using sales analytics and analytics tools will help you boost sales numbers. Without sales analytics, you’re missing out on key strategic insights and revenue for your business. What is sales analytics?

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. For example, airlines used to send generic lists of deals, which now zero-in on the customer’s home city and preferences.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SugarCRM

MAY 21, 2024

The manufacturing industry may involve some of the most complex processes in multiple areas, from raw material management to the supply chain to resources and technology. Thus, demand forecasting has several challenges that can be overcome with a healthy dose of predictive analytics , ERP, and CRM data.

Manufacturing 26

Manufacturing Predictive Analytics CRM Sales 26

ClearAction

JULY 23, 2023

In addition to the groups listed above: Marketing managers are creating content and campaigns to educate and nurture prospective and existing customers. Predictive analytics managers are collecting customer data and creating algorithms for real-time and what-if scenario right-sizing of information, offers, and solutions.

Government 62

Government B2B CXM Customer Experience 62

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. The technology can also aid resource allocation by analyzing demand patterns to ensure you evenly distribute your staff to meet performance standards.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. As generative AI becomes more mainstream, businesses will find more and better ways to implement the technology. Traditional AI vs. generative AI: What’s the difference?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Steven Van Belleghem

FEBRUARY 10, 2020

Automakers including BMW and Volkswagen in their turn are experimenting with quantum technology for everything from self-driving cars to traffic control systems that can predict flows and ease congestion. They’re still mostly used for research and education. Are we there yet?

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. What I mean by that is that I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology.

AI 118

AI Start-ups B2B Predictive Analytics 118

SurveySensum

JANUARY 26, 2022

Always remember, a happy, educated, and engaged workforce means better productivity which in turn means better CX delivery. In addition, businesses are vying to invest more into product analytics tools used by the product teams to comprehend how customers engage with their web and mobile applications. .

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64