Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Is topic modeling supervised machine learning (ML)? In most cases machine learning models don’t have a business understanding. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. It’s time for product teams to go from being revenue-led or product-led to being customer-led. When building machine learning , large generic training models aren’t always the best.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

NOVEMBER 8, 2023

Personalized product recommendations : By analyzing customers’ purchase history, AI can show product recommendations that might be an exact match for the client’s needs. This saves the customer time to browse through various categories of products. So, they can solve the age-old problem of failing to turn users into paying customers.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118