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Occupancy Rate vs Utilization Rate: What’s the Difference?

Fonolo

Newbies to the contact center might already associate Occupancy Rate with hospitality or hotels. Social event-planning. We’re here to break down this myth and demonstrate the difference between Occupancy Rate and Utilization Rate, so you can use both key performance indicators (KPIs) to benefit your contact center. Interviews.

article thumbnail

Occupancy Rate vs Utilization Rate: What’s the Difference?

Fonolo

Newbies to the contact center might already associate Occupancy Rate with hospitality or hotels. Social event-planning. We’re here to break down this myth and demonstrate the difference between Occupancy Rate and Utilization Rate, so you can use both key performance indicators (KPIs) to benefit your contact center. Interviews.

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Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca – CB52

Customer Bliss

.” To win that award, it beat out the Super Bowl (a pretty large event), the FIFA Women’s World Cup final, and more. Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more.

Sports 57
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Delivering impactful virtual events in the ‘new normal’

Qualtrics

So this would've been my 15th physical events. So we had it all planned, of course, just like everyone else did. Steve Gustavson (03:47): I know you guys also had an incredible event plans, as did SAP and a bunch of our peers in the industry, there's, there's a lot of us who sort of went through this at the same time.