Qualtrics

NOVEMBER 20, 2020

The coronavirus pandemic has made huge demands on employees in all sectors, as the global event and its ramifications change and disrupt every aspect of life. If someone is resilient, they are able to return to an essential sense of self after a setback or a difficult experience. The challenge for healthcare workers.

Healthcare 26

Healthcare Hospitality Hospitality Start-ups 26

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Mentor Questions.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

Qualtrics

DECEMBER 22, 2020

The idea is that managers and peers provide positive and negative feedback to nip bad habits in the bud and promote best practice , to create a harmonious working environment. When employees are happy at work, with their performance and environment, their productivity increases and they take fewer sick days.

Sentiment Analysis 49

Sentiment Analysis Touchpoint Start-ups Construction 49

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. They found that on average, a consumer is valued at $210 to Dell. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Yet most businesses struggle to move beyond measuring their NPS.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52