PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. These insights can then guide and inform how you approach business objectives like: Customer experience improvements.

B2B 118

B2B Customer Feedback Start-ups B2C 118

Confirmit

FEBRUARY 26, 2019

No company aiming for significant growth in the US can ignore the Hispanic market in their research. For most companies, research means reliable sample – in this case, Spanish speaking sample. Culturati Research identified this need and dedicated resources to building a best-in-class Hispanic panel.

Technology 40

Technology Technology 40

Qualtrics

NOVEMBER 12, 2020

Minimize the risk of not getting the right participants first time, even though you have a well-designed research project from the start. Taking the time to gain more and the right survey participants now, can help you in a number of ways later: The right sample size helps you make generalizations.

Social Media 52

Social Media Start-ups Sales 52

Confirmit

JUNE 28, 2018

The quality of online feedback data can be a major concern for Market Research, Customer Experience and Voice of the Employee programs who rely on such data to make business decisions. Can the risk posed by bad respondents be mitigated by increasing the sample size? The Confirmit / Imperium Benefits.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Technology Technology 40

Callminer

FEBRUARY 21, 2018

To help you avoid common mistakes in this process, we scoured the web for expert insights and reached out to a panel of call center and QA professionals, asking them to weigh in on this question: “What’s the number one mistake call centers make when it comes to comparing & purchasing call center monitoring software?”. Janeen Ansell.

Contact Center 210

Contact Center CRM Technology Technology 210

Qualtrics

MARCH 25, 2021

Video surveys aren’t new in market research. The basic definition of video surveys : Companies ask customers specific questions about the brand, brand experience, product feature, etc. Insights and customer experience professionals can then take the responses and review them for: Sentiment. With 81 percent of the U.S.

Start-ups 49

Start-ups Technology Technology Customer Satisfaction 49

Qualtrics

APRIL 28, 2020

Despite an overwhelming majority of researchers believing now is an appropriate time to move forward with some type of research, more than two-thirds of companies are canceling or postponing their research in light of the COVID-19 pandemic. The findings come from our latest study (April 2020) into research under uncertainty.

AI 29

AI Customer Experience 29