Win the Customer

MARCH 6, 2014

Customers today crave that sense of connectedness with the people they do business. Too many corporations hide behind a faceless corporate image. And by doing that, they fail to connect with customers in a meaningful way. Communication Culture Customer Service'

Social Media 111

Social Media Customer Service 111

CX Accelerator

APRIL 1, 2022

After service had been restored, I got a call from a customer. It just so happened to be from a customer to whom I had issued a service credit just a day earlier in hopes of restoring his confidence in our company. When I began to make my offer, the customer responded with something like: “Look.

Legal 266

Legal Contact Center Social Media CX 266

The Customer Service Blog

APRIL 2, 2024

By 2004 the Body Shop had 1,980 stores, serving more than 77 million customers worldwide. Darren Bugg Editor, The Customer Service Blog. The brand helped change 24 laws in 22 different countries by mobilising customers to campaign against animal testing in cosmetics.

Social Media 52

Social Media Retail Innovation Start-ups 52

Aquire

AUGUST 30, 2021

If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. What is personalized customer service? Why should I personalize customer service?

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Aquire

AUGUST 18, 2021

Humor is an often overlooked but useful tool for any business looking to create a positive customer experience. Using humor can help you build your brand, foster connection, and promote relaxed and happy customer relationships. We’ve put together a few tips that will help you leave your customers smiling, chuckling, or even laughing.

Customer Experience 105

Customer Experience Social Media Entertainment Start-ups 105

Shep Hyken

JANUARY 14, 2022

He shares why a neutral experience is just as bad as a negative experience and what can turn a neutral customer experience into an amazing one. Think about your most recent customer experience. Research shows the average dissatisfied customer will tell 12 people about a bad service experience.

VOC 65

VOC Engineering Social Listening Technology 65