Execs In The Know

APRIL 23, 2021

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. How do you tap into this opportunity? Understand employee emotions.

Innovation 93

Innovation CX VOC Outlook 93

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Make sure your employees believe in your core values. Lastly, make it fun! Kolin Porter. HigherEdGrowth.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SugarCRM

SEPTEMBER 13, 2022

We believe that while innovation is necessary, a successful sales team only needs a handful of key features to make an impact. For instance, when you mark a deal as closed won, the CRM may automatically send a notification to finance about the new quota. There are now more than 2,200 CRM providers in the U.S. Communication automation.

Sales 26

Sales Data Entry CRM Finance 26

ClearAction

OCTOBER 1, 2018

CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. Flowing CXM starts with VoC as the shaper of corporate strategy and culture. VoC flows into additional data and insights to become customer intelligence.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63