Execs In The Know

APRIL 23, 2021

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Employees, with their refreshed outlook, will feel inspired to share ideas. Guest post, written by: Ellie Dubbs, Product Strategist VOC Solutions, Concentrix VOC.

Innovation 93

Innovation CX VOC Outlook 93

SurveySensum

APRIL 5, 2022

You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. to create successful VOC programs. . Integrations.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. Year after year in this study, the vast majority of companies are still in the Collector and Analyzer stages of VoC maturity. Flowing CXM starts with VoC as the shaper of corporate strategy and culture.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63