Kate Nasser

SEPTEMBER 13, 2020

Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience. Resist these customer service urges that you will otherwise regret. The post How to Resist These Irresistible Customer Service Urges | #CX #CustServ appeared first on KateNasser.com.

Customer Service 88

Customer Service CX Customer Experience Contact Center 88

Kate Nasser

MARCH 29, 2020

Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork. In emergencies, how good are you at showing crises empathy to those you serve? The post Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv appeared first on KateNasser.com.

Customer Service 90

Customer Service Contact Center 90

Kate Nasser

JANUARY 24, 2021

True illustration fr Kate Nasser The People Skills Coach™. If you want future sales revenue, start w/ providing great customer service today. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on KateNasser.com.

Sales 71

Sales Customer Service CX 71

Kate Nasser

SEPTEMBER 6, 2020

Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale. Great nurses teach us the following powerful relationship lessons. Use these lessons in business! The post Powerful Relationship Lessons: Best Nurses Teach Us These | #CustServ #PeopleSkills appeared first on KateNasser.com.

Contact Center 76

Contact Center Retail Customer Service Customer Experience 76

Kate Nasser

NOVEMBER 24, 2019

Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career. Avoid these defensive replies to feedback to preserve other's trust & professional respect of you.

Customer Service 82

Customer Service 82

Kate Nasser

SEPTEMBER 13, 2020

Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience. Resist these customer service urges that you will otherwise regret. The post How to Resist These Irresistible Customer Service Urges | #CX #CustServ appeared first on KateNasser.com.

Customer Service 66

Customer Service CX Customer Experience Contact Center 66

Kate Nasser

SEPTEMBER 1, 2019

Tips fr Kate Nasser, The People Skills Coach™. Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don't tolerate a bad attitude. The post Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership appeared first on KateNasser.com.

Customer Service 82

Customer Service 82

Kate Nasser

JANUARY 19, 2020

Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale. Courageously care this way for great service & teamwork - even on bad days. The post Courageously Care for Teammates & Customers Everyday | #CX #CustServ appeared first on KateNasser.com.

CX 55

CX Customer Service Contact Center 55

Kate Nasser

AUGUST 16, 2015

Insights fr The People Skills Coach™. Leaders, How well do you show leadership strength w/o being harsh? Don't get stuck in the myths of toughness. The post Leadership Strength: 6 Reasons Leaders Are Harsh vs. Strong #peopleskills appeared first on KateNasser.com.

92

92

Kate Nasser

SEPTEMBER 1, 2015

Fr The People Skills Coach™. Leadership Emotion Radar: Leaders especially analytic & technical ones must remember to honor these employee emotional needs. The post Leadership Emotion Radar: 12 Employee Emotional Needs to Honor appeared first on KateNasser.com.

90

90

Kate Nasser

SEPTEMBER 18, 2016

Insight fr Kate Nasser, The People Skills Coach™. Leadership Inspiration: With so much focus on metrics how can leaders keep themselves & others inspired? The post Leadership Inspiration: Leaders, How Do You Stay Inspired? appeared first on KateNasser.com.

0

0

Kate Nasser

NOVEMBER 6, 2016

Leadership, career, and life insight fr The People Skills Coach™. Speak sooner to prevent needless conflict! Don't let innuendo, passive aggression, or bullying take hold. The post People Skills: Speak Sooner to Prevent Needless Conflict appeared first on KateNasser.com.

71

71

Kate Nasser

JULY 12, 2015

Simple effective responses fr The People Skills Coach™. | Key ways to respond to disrespect and be treated respectfully. | Teamwork Career. The post Be Treated Respectfully: How to Set Limits w/ Pushy People #peopleskills appeared first on KateNasser.com.

87

87

Kate Nasser

OCTOBER 9, 2016

Insight fr The People Skills Coach™. Leadership unfairness: Great leaders know that leadership is unfair to them in these ways & here's why they don't mind! The post Leadership Unfairness: Reasons Leadership is Unfair to Leaders appeared first on KateNasser.com.

72

72

Kate Nasser

OCTOBER 26, 2019

Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale. Want high performance from your customer service employees? Show them the true impact they have on customers! The post Do Your Customer Service Employees See Their True Impact? | #CX #CustServ appeared first on KateNasser.com.

Customer Service 43

Customer Service CX Contact Center 43

Kate Nasser

AUGUST 30, 2015

Video fr The People Skills Coach™. Don't just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. The post Reverse Customer Experience: Are You Driving Calm Customers Away? appeared first on KateNasser.com.

Customer Experience 85

Customer Experience Contact Center Customer Loyalty Customer Service 85

Kate Nasser

NOVEMBER 15, 2015

Improve it with these 4 steps fr The People Skills Coach™, The post Customer Service People Skills Timing: How to Sharpen Yours appeared first on KateNasser.com. How is your customer service people skills timing?

Customer Service 80

Customer Service Contact Center Customer Experience 80

Kate Nasser

AUGUST 23, 2015

Tips fr The People Skills Coach™. Do you see employee morale & huge business success as either/or choice e.g. Amazon? Actually they're essential partners. The post Huge Business Success & Employee Morale: Opposites or Essential Partners? appeared first on KateNasser.com.

83

83

Kate Nasser

OCTOBER 4, 2015

Fr The People Skills Coach™. Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. The post Customer Service Transparency: Remove the Shadow of Fine Print! custserv appeared first on KateNasser.com.

Customer Service 81

Customer Service Sales Contact Center Customer Satisfaction 81

Kate Nasser

SEPTEMBER 6, 2015

Secret to engagement fr The People Skills Coach™. Leaders, build relationship engagement currency. Find out with these questions why your employees work. The post Engagement Currency: Do You Really Know Why Your Employees Work? appeared first on KateNasser.com.

81

81

Kate Nasser

NOVEMBER 10, 2015

Here's the 4 step checklist fr The People-Skills Coach™. Teammates: we know an apology must be sincere to succeed. But what frames it as sincere? The post Making Worthy Teamwork Apologies | #integrity #peopleskills appeared first on KateNasser.com.

79

79

Kate Nasser

AUGUST 2, 2015

Insights & tangible steps fr The People Skills Coach™. Leaders, when does your leadership gap & how do you fix the trouble you unintentionally create? The post Leadership Gap: Fixing Unintended Trouble You Create appeared first on KateNasser.com.

82

82

Kate Nasser

OCTOBER 16, 2016

Management & customer experience training insights fr The People Skills Coach™. Perky customer service is valuable when combined w/ problem solving & action. The post Perky Customer Service Incompetence – Why Bother? | #cx #custserv appeared first on KateNasser.com.

Customer Service 68

Customer Service CX Customer Experience Contact Center 68

Kate Nasser

AUGUST 4, 2015

Insights fr The People Skills Coach™. Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. The post Empathy is the Connection Before the Solution | #business appeared first on KateNasser.com.

Sales 82

Sales Customer Service Customer Experience 82

Kate Nasser

JULY 19, 2015

Latest fr The People Skills Coach™. Leadership people skills steps to create a creativity culture where people feel safe to engage & innovate. The post Creativity Culture: 7 Keys to Creating Safe Place to Engage | #peopleskills appeared first on KateNasser.com.

Innovation 82

Innovation 82

Kate Nasser

JUNE 21, 2015

Balance tips fr Kate Nasser, The People Skills Coach™. Leadership success is about balance -- not just climbing to the summit. Balance is the real challenge! The post Leadership Success: Think Balance Beam Not Mountain Top | #peopleskills appeared first on KateNasser.com.

83

83

Kate Nasser

JUNE 2, 2015

Insights fr , The People Skills Coach™. Empathy is so important for business relationships and often missing. Does knowledge & experience dull empathy? The post Does Knowledge & Experience Dull Our Empathy? leadership #custserv appeared first on KateNasser.com.

Customer Service 82

Customer Service 82

Kate Nasser

AUGUST 8, 2015

Checklist fr The People Skills Coach™. Leaders, are these leadership innovation blocks happening to you & your business teams? Many are not so obvious. The post Leadership Innovation Blocks: Are These Happening to You? appeared first on KateNasser.com.

Innovation 80

Innovation 80

Kate Nasser

JUNE 7, 2015

How to address morale fr The People Skills Coach™. Change leadership: Picture employees committed to difficult project. What happens when you pull the plug? The post Change Leadership: Addressing Morale Issues When Aborting a Project | #pmot appeared first on KateNasser.com.

82

82

Kate Nasser

MAY 31, 2015

Checklist fr The People Skills Coach™. Do your questions give you a great people skills image? Or do they make you seem argumentative & always contrary? The post People Skills Image: Are You Open-Minded or Contrary? peopleskills appeared first on KateNasser.com.

Sales 81

Sales 81

Kate Nasser

NOVEMBER 17, 2015

Here's a proven approach fr The People Skills Coach™ to team building across generations. Let youthful energy & mature experience increase innovation! The post Team Building Across Generations – Proven Approach | #leadership appeared first on KateNasser.com.

Innovation 72

Innovation 72

Kate Nasser

JUNE 5, 2016

Latest business leadership tips fr Kate Nasser, The People Skills Coach™. Use people skills smarts and communicate. It prevents voids & vacuums of trouble. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com.

Customer Service 64

Customer Service 64

Kate Nasser

MARCH 19, 2016

7 key insights fr The People Skills Coach™. | When you must interact amid disrespect, how can you respond w/ dignity? | Leadership | Morale | Career. The post People Skills: Responding to Disrespect With Dignity | #PeopleSkills appeared first on KateNasser.com.

64

64

Kate Nasser

NOVEMBER 30, 2015

Great EQ EI tips fr The People SKills Coach™, The post Rude Angry Customers: 5 Ways to Stay Calm & Caring | #Custserv #Peopleskills appeared first on KateNasser.com. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence.

Contact Center 71

Contact Center Customer Service 71

Kate Nasser

AUGUST 25, 2018

Insight fr Kate Nasser, The People Skills Coach™. Powerful people skills connection starts w/ using names vs. sir/ma'am. Leadership, Sales, Customer Service. The post People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills appeared first on KateNasser.com.

Sales 40

Sales Customer Service Customer Experience 40

Kate Nasser

MAY 19, 2018

Insight fr The People Skills Coach™. Are customers frustrating you? Here's how to avoid losing it & be happy about your restraint. The post Customers Frustrating You? How to Feel Content in Restraint | #custserv appeared first on KateNasser.com.

Customer Service 40

Customer Service Customer Experience 40

Kate Nasser

AUGUST 23, 2016

Insights fr The People Skills Coach™. Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. The post Customer Service Incompetence: Empathy Only For Tears appeared first on KateNasser.com.

Customer Service 53

Customer Service Healthcare Contact Center 53