ECXO

APRIL 7, 2024

It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used. Innovation, spurred by creativity, ensures that businesses do not stagnate. At its core, AI is a machine, governed by algorithms and codes.

AI 108

AI CX Artificial Intelligence Predictive Analytics 108

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. Predicting the Future — Big Data, Machine Learning, and Clinical Medicine. Ethics and Governance of Artificial Intelligence for Health.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” Rüdiger Pläster, Executive Managing Director at ORT Medienverbund “I do see a bright future of all facets of CX.?Never

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

1 to 1

DECEMBER 22, 2021

In the years before the pandemic, analysts knew that the adoption of AI, machine learning, and automated interactions were rapidly on the rise, but little did we know how essential these innovations would be in the new-normal. If you can stem attrition, you can fund the pay increases easily. Balance automation with humanity.

Contact Center 26

Contact Center Machine Learning Government Touchpoint 26

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” data security, gig economy, AI, machine learning).” Let’s think in customer touchpoints instead.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword.

Innovation 52

Innovation CX Non-Profits AI 52

Qualtrics

OCTOBER 6, 2021

They look to signals like growth metrics, competitive innovation, employee productivity, etc. Improve the experience at every touchpoint, on every journey. This data is also combined with experience journeys, so you can see the “what” and “why” at every touchpoint for every customer, employee, or segment.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26