Bill Quiseng

MARCH 26, 2022

Happiest of birthdays to the greatest of the great hospitality leaders! And just 5 years later, I was fortunate to serve as the opening director of services for Marriott’s 100 th property, the Maui Marriott Resort, the first in the state of Hawaii. Marriott welcomed all of us. He didn’t wait for someone to approach him.

Hospitality 78

Hospitality Hospitality Customer Service 78

Customer Bliss

NOVEMBER 26, 2019

Would you roll your mom into a hospital hallway and then leave her there? In healthcare, for example, when the emotional toll gets high, many hospitals practices support system called “Code Lavender.” And that’s not uncommon in a variety of industries. Do you honor your customers’ dignity? Of course not.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

Fonolo

AUGUST 3, 2017

Unfortunately his mother was dying and he knew he only had a short amount of time to get to the hospital and say goodbye. He made it to the hospital in time to see his mother. She had already suffered two strokes and her computer was the only way for her to communicate with her daughter and son-in-law who lived in Hawaii.

Customer Experience 83

Customer Experience Hospitality Hospitality Contact Center 83