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Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. While I was quoted in the first chapter, I bought the Kindle version for the invaluable insight shared by some real hospitality heavyweights.

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In Their Own Words: Vaccine Patients Share Their Experiences

1 to 1

Tab Abdeen : Hi, my name is Tab Abdeen and I am an inpatient pharmacist at a government hospital here in Denver, Colorado. About a month before we received our first batch of the COVID-19, the vaccines, the director of our hospital held a town hall meeting to discuss the vaccine and who would receive it first.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy. Greg Jones, director of VR and AR at Google, says that the Pokémon GO app has already begun to open consumers up to these technologies.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /. Website : Www.DoingCXRight.com.