SugarCRM

JULY 7, 2022

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Technology can quickly capture, analyze and draw valuable insights from many data points.

Technology 55

Technology Technology Data Entry ML 55

Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. So the question is no longer, “To AI or not to AI?”;

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Zendesk

NOVEMBER 28, 2023

Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. Today, most businesses can access advanced AI technology and be as efficient as Spacely Space Sprockets, the AI-powered factory in The Jetsons , by using AI as a service (AIaaS). Let’s start with a few common benefits of AIaaS to consider.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

UJET

DECEMBER 10, 2020

Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests.

ML 72

ML Customer Service AI Sports 72

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52